Restaurants, now more than ever, are dependent upon an exceptional Order for Pickup experience, as most of their business has quickly become takeout.
Since March, restaurants have seen an average 8.5x increase in weekly online order volume. As a result, Rakuten Ready developed an integration that works with Olo, enabling restaurants to quickly leverage predictive arrival technology to complement their order fulfillment process and deliver a more seamless Order for Pickup experience.
For many restaurants, Olo is the on-demand platform powering every stage of the digital order transaction. With the Rakuten Ready ARRIVE integration, restaurants can leverage our predictive arrival technology to understand exactly when their customers will arrive to pick up their food.
By knowing precisely when customers will arrive, restaurants can prepare food to perfection while minimizing wait times and reducing on-site congestion, providing a safer and higher-quality customer pickup experience.
The integration setup is very straightforward. Once the integration is set up, the customer will order as usual but restaurants can better operationalize their kitchens around when customers will arrive.
So how does it work?
The integration is invisible to customers, while the restaurant, now powered by Rakuten Ready ARRIVE, is able to see when customers are approaching and can prepare orders to be ready.
The Rakuten Ready ARRIVE integration provides many benefits, including:
Whether it’s for ASAP or ‘scheduled for later’ pickup, having visibility into actual arrival times is critical to having orders prepared on-time, so restaurants can optimize food quality and minimize wait times at the counter, curbside, or in the drive-thru. With our integration, you can quickly start increasing throughput and customer satisfaction.
Knowing when customers will arrive allows a merchant to reduce risk by ensuring they have the order ready – incorporating all required safety protocols – once they arrive. This minimizes the time customers are on-site as well as helping optimize the contactless experience.
Customers benefit from a seamless experience across their journey. They may not know ARRIVE is used to predict their arrival time, but they will appreciate it when their order is ready as they arrive and their food is ready, exactly as expected. The brand benefits from delivering a superior customer experience.
It is critical that the integration provides benefits that will support not only future business expectations but also meet the needs of customers and employees.
Best of all you can get started easily and quickly. Essentially, there a 4 steps to set up the integration:
While no one business will have the same setup, the Rakuten Ready Customer Success team is here to help every step of the way (pre and post setup). The Rakuten Ready team brings years of experience having implemented ARRIVE across thousands of locations with brands of all sizes and industry types.
At Rakuten Ready, as leaders in predictive arrival technology, we focus on enabling restaurants to quickly offer a seamless, efficient, and safe contactless experience. The world is changing rapidly and expectations are growing, so let Rakuten Ready help you move faster than ever. Connect with us to understand how Rakuten Ready can assist your brand with implementing a superior contactless Order for Pickup experience right now.
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