CONNECT

Features

Connect Features

Custom storefront for every store

Customize every aspect of the desktop or mobile experience. Include brand logos, design and color schemes, categorization, product views and more. Because every physical store has unique inventory each physical store has a listing.

Intuitive shopping & navigation

Custom department, category, brand filters with ability to refine selection. Quick shortcuts also provide the ability to change locations and toggle between delivery and pickup. Use GeoIP to get shoppers to their local store’s storefront page faster.

Superior search functionality

Incorporate search synonyms to search queries for a better match in search results. Comes built-in with autocomplete for each user’s search query. Filter by brand, category, price and much more.

Responsive & runs on your domain

Responsive designs work across your company website or embedded into your mobile app. We can also integrate seamlessly into your single sign-on.

In-store inventory algorithms

Based on real-time inventory readings, our fulfillment app learns and assigns a confidence level of every SKU at every store. Items marked out of stock by associates are also automatically removed from the product catalog until restock occurs.

Friction-free checkout

Connect online orders with the physical stores, allowing associates to checkout via existing POS systems with no integration. Store associates scan or swipe at POS and orders are credited to stores.

Multi-store management

Take control with role-based user authentication and assignment of employees to stores. Multi-store access controls and audit logs with event tracking. Training mode for onboarding new associates, and ability to set fulfillment type (pickup, delivery) on a per store basis.

Customer support tools

Gain real-time visibility into order status and respond to customer inquiries easily and effectively with our customer support web interface. Filter real-time orders by user, store, loyalty card, order status, price and more. Get a granular view into notification flow with tracking on a per user and per order level. Add notes on each shopper record, update inventory and customer order need review states.

Payments & taxes, simplified

All major credit cards accepted & local taxes integrated

Secure payments

All pages, content, credit card, and transaction information are protected by 256-bit SSL encryption, the same level of security used by banks.

PCI Compliance

Rakuten Ready is PCI-DSS compliant, so you never have to worry about customer credit card information.

Cloud-based and headache free

Unlimited bandwidth so you’ll never be charged based on the number of visitors or traffic to your store. All of you important business information is backed up securely, including products, customers, orders, and inventory.

Dedicated support team

The Rakuten Ready support team is available whenever you need them, by email or slack.

Age Verification

Verify age for restricted items, control verification or restriction

Highlight deals, reorder with ease

Build your own weekly or daily deals page to highlight your best offers. Allows shoppers to view their history of purchased items across online and in-store channels to make re-odering easy.

Substitutions, returns and exceptions

Choose from algorithmic or retailer-defined substitutions for out of stock items. Handle price variance, cancellations, returns reverse logistics and more.

Flexible product views and attributes

Robust product feed ETL to define product taxonomy all aspects of product display, and an open-ended set of product facets for search and sort (color, size, etc). Supports rich product imagery in a custom product landing page

Merchant console

A full featured mobile app for pick and pack that runs on any iOS or Android device.

  • Alerts when customers are approaching store
  • Scan or swipe to checkout at Point-of-Sale
  • Prioritization of orders based on customer ETA
  • Zone picking
  • Batch picking
  • Separate holding areas for temperature control items
  • Scan to pick
  • Order queue and task lists
  • Customer/Driver arrival alert and acknowledgment
  • QR code scan for customer handoff validation
  • Offline order handoff support
  • Product data and loyalty program integration
  • Barcode receipt and receipt capture
  • Promotions support
  • Valid ID verification and signature proof and upload
  • Order due reminder
  • HRMS and SSO Integration
  • Deploy via MDM